Shipping policy

1. Where we ship

We ship to all countries worldwide. No matter where you are located, we deliver directly to your door.

2. Shipping costs

We offer free shipping on all orders, to all destinations — no minimum order required.

3. Delivery times

Orders are typically delivered within 5–8 business days from the date of dispatch. Please note that delivery times may vary depending on your location and local postal services.

4. Processing time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

5. Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

6. Delays and issues

While we do our best to ensure timely delivery, delays may occasionally occur due to customs, weather conditions, or other factors outside our control. If your order has not arrived within the expected timeframe, please contact us at [deepreliefshop@gmail.com] and we will do our best to assist you.